Q: What if my purchase does not work out for me? 

A: In the rare situation that you have ordered a product and it for some reason just is not working for you, we offer a 30-Day Full Money Back Guarantee. This means if you are not happy with your purchase, you can return your purchase for a full refund within the first 30 days of receiving your order. All returns must be approved before proceeding by contacting our customer service care center. See shipping and returns policy for more information, some fees may apply. 

Q: Is there a warranty included with my purchase? 

A: We stand behind our products 100% knowing we are offering our customers the best quality products that they can rely on everyday. We offer with every product a One-Year 100% Full Manufactures Warranty. Our products are rigorously tested to ensure proper operation of all devices. In the situation where your device may be defective, we can have it returned for analysis and a new replacement product can be sent at no cost to you. All exchanges must be approved before proceeding by contacting our customer service care center. See shipping and returns policy for more information, some fees may apply. 

Q: Can I place my order over the phone? 

A: Unfortunately we are unable to process orders over the phone. This is for insurance purposes to ensure information is accurately input by the customer personally to avoid miscommunication over the phone. We understand that mistakes happen and information is entered incorrectly. In the event you realize you have entered incorrect order information, please call us immediately: +1(847)234-0754 during our business ours or email us at: webmaster@facelake.com. 

Q: What types of payment methods does Facelake accept? 

A: We accept most major credit cards such as Visa, MasterCard, American Express, Discover and Diner's Club. We also accept PayPal payments as well. Unfortunately we do not accept money orders or checks, we apologize for this inconvenience in advance. 

Q: Is shipping free? 

A: Yes, if you are shipping your order within the Continental United States, you will not pay any additional fees for shipping and handling. 

Q: How much are the additional shipping charges if I choose to use them? 

A: These costs are calculated at the time of purchase when entering the shipping address information. 

Q: When can I expect my order's delivery? 

A: It generally takes 2 to 7 business days depending on your location to us in Chicago if the free shipping method is chosen. Otherwise we offer other UPS Postal Service methods such as UPS Next Day Air, UPS 2nd Day Air or UPS Standard Ground. 

Q: What type of currency does Facelake accept? 

A: All of our products are priced in United States Dollar Currency or USD. 

Q: Do you charge sales tax on purchases? 

A: We are happy to say, there is no tax on any purchase on Faelake.com. 

Q: Where are my products coming from? 

A: All orders are shipped from our distribution center located right outside of Chicago, IL in Buffalo Grove. 

Q: When will my order be fulfilled? 

A: Most orders are shipped out the same day, if not the next. If an order is received outside of our business hours, it will be processed and shipped the following business day. Our hours are Monday thru Friday 9 AM to 5 PM and we are closed on Saturdays and Sundays.

Q: Are your products sold from Facelake new? 

A: Absolutely. All of the products sold on Facelake.com are Brand New and never have been used outside of our Quality Control testing. We ensure our products are 100% New. 

Q: How are your products less expensive compared to others I have seen? 

A: We are a direct from manufacture whole seller distributor based in Chicago, IL. We are motivated to be able to bring our clients the safe medical supplies they need and can rely on everyday for a fraction of the price. We have made advanced medical supplies more affordable than ever. 

For any further questions please call us immediately: +1(847)234-0754 during our business hours or email us at: webmaster@facelake.com.