Question: 

Is it possible to get the data? Or is the only data available is the pictures produced by the App? 

Answer: The data can only be shared by screenshot now.  

 

Question: 

Is vihealth android app working for you ? mine only shows "checkmeo2" "snoreo2" "sleepo2" but no "wearo2" in device list and can't connect ?! 

Answer: The Vihealth app can work with android and iOS mobile phone, please check your app version and update to the latest version. 

 

Question: 

What is the specific difference between the wear02 and the sleep02 (lookee) product? can wear02 indicate sleep apnea? why not? 

Answer: WearO2 is for daily use and SleepO2 is for sleep use. They work in the same way, the only difference is the report. WearO2 report out O2 every 1 min, so it can't indicate sleep apnea.  

 

Question: 

What is the difference between data collected with the FL310/WearO2 and the sleepu other then the ability to download data from the sleepu to your computer? 

Answer:    SleepU provide more detailed data report, and WearO2 records the data every 1 min, SleepU     records the data every 4s, so SleepU can be used to predict apnea but WearO2 can't.  

 

Question: 

Is the SpO2 calculated continuously or at 1 minute increments? 

Answer: Continuously, it displays it on the device and your phone in real time.  

 

Question: 

Is this instrument water resistant? Will it havae to be removed in order for me to wash my hands or if it starts raining? 

Answer: 

WearO2 is IP64 rated, The orange silicone brand can prevents water entering the device. There is no problem wearing the device when washing hands for a short time or when it is raining, but please do not put the device into the water and wash it for a long time.  

 

Question: 

Does it sync with Apple Health app? 

Answer: 

Now the device can't sync with Apple Health app. We are still working to make it better, maybe will available in the near future. 

 

Question: 

I absolutely love this product. The grey ring part has stretched and is now larger. Is there a way to reinforce it. afraid it will slip off & be lost 

Answer: 

Please don't squeeze the sensor part or apply excessive force on it. Wear the device on your thumb finger, index finger as an option in case of too tight for thumb. Try to move the sensor along the forefinger to find out a best fit. This can protect the sensor.  

 

Question: 

can two iphone monitor at the same time? 

Answer: 

It can only connect with one phone at the same time. 

 

Question: 

Is the battery replaceable? 

Answer: 

The battery is built-in and rechargeable, so it is not replaceable. But the battery is durable, please feel free to purchase it. 

 

Question: 

Can i be alerted for too much oxygen, rather than not enough (for copd patients)? 

Answer: 

Sorry to tell you that it can't alert for too much oxygen. It only alert when the readings is below the threshold you set.  

 

Question: 

how much data can it store in the app? 

Answer: There is no limitation, it depends on your phone.  

 

Question: 

Does this show daily reporting? 

Answer: 

It will report when turn off and turn on again. 

the app for WearO2 pulse oximeter shows daily reporting 

 

 

Question: 

Is this new?  is it all self contained on the finger or is there a wrist band too. 

Answer: 

Yes, it is our new product. It is all self contained on the finger like a ring, you don't need any extra wrist band or cord, that makes you more comfortable. Any problem, please feel free to contact us.  

 

Question: 

Do you know of a good Oxygen sensor for infants or toddlers to wear? 

Answer: 

The ring for WearO2 may too large for infants or toddlers, the new products for baby are still in design and will be available soon.  

 

Question: 

Can I have 2 of these synced to the app at the same time? 

Answer: 

You can connect the two devices to the same APP, but you can not sync them at the same time. Once you connect one, the other one will be disconnected. Hope this can help you.  

 

 

Question: 

Can the display be set to remain on constantly for the visual feedback for home aids? 

Answer: 

The display cannot be set to always be on, but it will still work even if the display is off. If you want to check the reading, please click the button.  

 

 

Question: 

Do you supply software for downloading the recorded data to a PC with windows 10? 

Answer: 

Sorry to tell you that WearO2 don't have PC software, but it comes with an APP solution, you can check your report on your phone. And our new product SleepU come with the PC software solution that you can download your report to your PC.  

  

Question: 

moms in rehab place with wifi, does it transmit over internet to my iphone? 

Answer: 

It connects with phone through Bluetooth, can't transmit over the internet. But you can share the report as a screenshot. 

 

Question: 

How to recharge the battery of this product, I can't find the place on device to put the cable? 

Answer: 

1.Remove the rubber orange band that wraps the perimeter of the unit and you will see a mini usb port. 

2.You will notice a USB symbol on the broad end of the orange band going around the device. Gently pull the band at this spot and slide to one side. The USB port should now be exposed.  

 

Question: 

Can data be exported fron android app? perhaps into csv, or similar file format? 

Answer: The WearO2 pulse oximeter can't export data from app, but you can share the report in picture/screenshot. Should you have more question please let us know and we will be more than happy to assist.  

 

Question: 

Can you turn off the alarms? 

Answer: 

You can turn off or turn on the alarms in your APP. You can also adjust the threshold and intensity of the vibration in your APP.  

  

Question: 

How can i delete data from the app? I did trials to get familiar with the instrument and app and it is junk data. I am using an ipad. 

Answer: 

Slide left on the data you want to delete, the " delete" will show up.  

 

Question: 

Would this work on babies? 

Answer: 

Hi, it can't work on babies. The ring sensor is designed for adults.  

 

Question: 

is it compatable with the Iphone 10X? 

Answer: 

Yes, the WearO2 compatible with the iphone 10X.  

 

Question: 

If I hike and do not take my phone can I turn off the device and then turn on when I get around my phone will the data still transfer to the phone?  

ANSWER: YES. 

 

Question: 

If the device powers down (the screen is blank without readings) is the device still reading oxygen/pulse levels if I stop moving for a reading? 

ANSWER: YES.